Busyness.
Never confuse motion with action. Benjamin Franklin
Great leaders leave indelible footprints in the passage of time, often spanning generations; unmistakable evidence, markers of where they have been.
Regardless of when, and where they walk, great men and women leave their footprints; revealing with clarity their spirit, courage and the direction they were going; along with encouragement to follow in their footsteps.
It is often stated that first impressions mean everything, and how true this can be when confronted with a business or organization where frenetic activity is taking place. Surely, all of this hustle and bustle must mean that plenty of work is being done, and great outcomes are being produced, doesn’t it?
Motion can indeed mean many things, depending on the eye of the beholder.
To the inexperienced or impatient, perhaps even to the naive or careless, motion alone could be confused with activity. However, all of that busyness and activity, the moving of people and materials around without direction, purpose or measurable outcomes can merely indicate inefficiency.
To the unenlightened or uninformed motion may also appear to be leading to outcomes; nonetheless, despite their best intentions, efforts and energy expended, such outcomes may be unlikely.
And to a third group, let’s refer to them as the devious or mischievous, motion by itself can be the very cloak of secrecy that hides poor performance or even illegal activities.
Regardless, in each of these instances the mere fact of things happening does not necessarily mean that measurable outcomes are occurring.
Unfortunately, activity, busyness, can conceal or mask attempts at measurement of actual performance. Indeed it can become quite difficult to assess whether, amidst the feverish commotion and activity, any real actions are being performed at all.
Too often, organizations have been known to embark on a process of restructuring or reorganization only to find that whilst the process did encompass significant, and usually costly redeployment of people and assets, little in the way of productivity gain was achieved.
Occasionally this process is even deliberate, although I am sure you haven’t seen this at first hand.
On a positive note, most businesses gain from increased activity or greater sales turnover; their critical mass and general efficiencies improve. But it is vital for leaders and managers to remain vigilant on this journey; to ensure that increased activity doesn’t lead to only increased activity; and that actual, measurable improvements in efficiency, productivity and the bottom line do eventuate.
The worst case scenario is where a struggling business, or poorly performing organization expands their activities only to find that their losses also expand, or their performance remains either static or declines. Such can be the case where systemic waste, poor cost control or management is in place.
Generally, these problems have at their source ineffective leadership.
Avoiding the perils of confusing motion with activity is achievable once clear planning is undertaken and executed. Inevitably this will entail accurate measurement of key performance indicators in the organization, followed by scheduled monitoring and reporting of changes as the organization evolves.
Without these critical activities in place, the likelihood of demonstrated improvement is slim, and the risk of observing and equating busyness with performance is high.
No business or organization can expect to survive or even improve its performance when leadership begins to associate growing busyness with a growing business.
Great leaders understand that their organizations must actually be productive and deliver real gains, not just the appearance of productivity.
The footprints of great leaders, who saw into the future and spanned generations, who have previously travelled our paths will often reveal simply, yet profoundly, how we should manage and deliver effectively.
Author Neil Findlay
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